SALKANTAY

DEAR MACHU PICCHU RESERVATIONS GUESTS.

We know you have a lot of questions about your Machu Picchu Reservations tour you have booked so far in 2020. I want to reassure you in the midst of this unprecedented, extraordinary COVID-19 pandemic that we are here to support you, and help you with how to still make your Peru adventure dream come true with a variety of flexible options. None of us could have ever imagined what is happening now throughout the world. We are working very hard to respond to the overwhelming number of phone calls, emails, Facebook messages and live chats that we are getting daily. We are committed to personally working with each of you, prioritizing your safety, the safety of our Machu Picchu Reservations staff, and the safety of the communities where we travel. We greatly appreciate your patience as we navigate these uncharted waters.

HERE ARE THE FACTS AS WE KNOW THEM TODAY:

  • The Peru government proactively closed the country’s borders in a declaration of a state of emergency, effective March 16 until 12 of April: we are on standby for any changes to this and will share as soon as we information ourselves.
  • At this point, guests can keep trek dates after May. Please stay tuned for updates.
  • The Peru government is being flexible and allowing us to change permits to other travelers. Permit dates have historically never been changeable, but permit fees paid on cancelled trips are now able to be moved to new permit dates when you choose your trip departures.
  • The Peru government will not reduce or eliminate tour company taxes on March trekkers, despite the fact that no tours can run. We don’t know about later months at this time.
  • The railroad company that transports all guests to Machu Picchu who are not hiking in directly via the Inca Trail through the Sun Gate, is now letting those tickets be postponed to the new trip dates.
  • The standard cancellation policies of most airlines worldwide do not refund plane tickets as rule, ever. They do refund travelers who have purchased the premium-priced, refundable tickets. In the event of a need to cancel that is not the fault of the airline, they usually charge change fees, and only waive them in exceptional circumstances.
  • At this time, we understand that airlines are allowing travelers to cancel their tickets without any changes fees incurred when they rebook later dates, due to COVID-19. Travelers have a year to rebook the ticket, for travel at any time.
  • Airlines in the United States have so far asked the US government for a $50 billion emergency disaster bail out package.
  • Adventure company operators like Machu Picchu Reservations have not asked the government for a bail out package.
  • Like you as travelers, small tour companies like ours are caught in the middle of these extraordinary circumstances. This is made all the more difficult and anxiety-producing for us all because of tremendous uncertainty of how long the COVID-19 epidemic will last, and when travel restrictions will ease and where.

HERE ARE OUR NEWLY REVISED AND FLEXIBLE CANCELLATION POLICIES TO HELP YOU CONTINUE YOUR DREAM OF TREKKING IN PERU TO MACHU PICCHU:

  • Postpone Your 2020 Tour Date and Use Reschedule it Anytime Before 2022
  • You can postpone your 2020 trek, whether it’s in March, April or May or anytime in 2020, and we’ll move your deposit to a future, TBD date.
  • You don’t have to even decide right away on whether you want to postpone your 2020 trek date. As long as you contact us more than 2 days before your current trek is supposed to begin, we can change your trek. For example: If you have a May 3rd trek start date, you can tell on April 30th about wanting to postpone.
  • You can reschedule for later in 2020, anytime in 2021, or anytime in 2022.
  • You don’t have to know your new dates of travel until you are ready to travel, but availability may be limited, and future bookings will be granted on a First Come First Serve Basis, (as they are now), see bullet below.
  • Take whatever time you need to figure out when you want to come to Peru, especially when right now, it’s hard to make any travel plans at all in the face of such uncertainty.
  • Of course, to get your preferred travel dates, due to the limited number of Inca Trail, Machu Picchu, Huaynapicchu, Montaña Machu Picchu permits released for each day by Peru’s government, you are encouraged to reserve your top 3 date choices early.
  • Way more flexible than the airline policy, you can use your 2020 cancelled trek booking for any dates in 2020, 2021, 2022, and book anytime you want to. You don’t have to schedule your trip by the end of 2020 at all.

TRANSFER YOUR 2020 TOUR TO A FRIEND OR LOVED ONE FOR ANY DATE THROUGH 2022

  • This is a new and wonderful opportunity. Unlike plane tickets that are not transferable at all, ever, the Peru government is allowing the transfer of permits to another person in 2020.
  • Machu Picchu Reservations is taking it a step further, you are welcome to transfer your Peru trek to another person for any time in 2020, 2021 or 2022.
  • Give your trek to a friend or loved one and let us know their name and email and we will get all their details to transfer the booking.

WHAT HAPPENS IF I WANT TO CANCEL MY TRIP?

HOW TO HELP ENSURE YOU GET YOUR PREFERRED TOUR DATES FOR 2020, 2021 OR 2022

  • As long as you decide by September of the previous year, we will be able to secure your trek. Pre-season bookings start in September and permits start getting released in October by the Peru government for treks in the following year.
  • Note that limited permit availability applies only to the Inca Trail 2D, 4D, 5D and 7D treks. All alternative treks do not require special permits and have a lot of flexibility and availability.
  • For alternative trekkers, you can start on any day you wish, as long as we have a group of trekkers.
  • Again, if you don’t get your preferred Inca Trail dates, we will work with you to find the best alternative dates for your travel.
  • Take your time to figure out when works best for your schedule and let us know and your deposit and booking will be moved accordingly.
  • We hope that you stay safe and healthy, get outside for fresh air, and that no one that you love is impacted by this virus. It’s incredibly scary right now for us all, and we know that together we will get through this.

WHEN IS THE DEADLINE TO RESCHEDULE MY RESERVATIONS?

The deadline to reschedule your reservations is up to 24 hours before your travel date, even if you still do not know the exact date of the new date of your trip, you have to tell us that you want to postpone your trip so that we can do the corresponding paperwork to reschedule the date of your trip.
If your travel day already passed, you will no longer be able to do any rescheduling procedures and your reservation will be automatically canceled, In this case, the company just applies its TERM AND CONDITIONS. http://www.machupicchureservations.org/tour/terms-conditions/

Let us stay home today, so we can hike together tomorrow.

A HUMBLE NOTE

Machu Picchu Reservations is a small, local Peruvian tour company. We are experiencing thousands of calls about cancellations and refunds this time and want you to know that while this is really scary for our company, we are committed to helping our guests, staff and community, and being resilient to come through this together. At this time we are choosing not to lay off any of our regular staff, because they rely on us so they can provide for their families. We are also supporting our porters, cooks, guides, for the loss of work, even if only a month, is devastating for their families and communities.

Most of you have only paid your initial deposits for Machu Picchu Reservations tours, this is $180 / 250 per person. All guests pay the balance of their tour cost when they get to Cusco to start their tour. We ask for your patience and hope that you are able to postpone your tour and move it to a later date in 2020, or 2021, or 2022 as your first option.

For others, you may like to know that if you are unable to do your tour, and you wish to donate your deposit to out-of-work porters fund or communities hit hard by the stop in tourism or the devastating landslides of February, we will also move your deposit to our new non-profit Machu Picchu Reservations Foundation, and will directly send 100% of that deposit to the cause of your choice.

Kind regards,
Lisbeth Bautista
Owner and Founder, MPR.