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Terms and Conditions

Machu Picchu Reservations is a professional tour company that offers the best, most affordable tours of Machu Picchu and Cusco. This includes the Salkantay Trek, Inca Trail, Rainbow Mountain, Sacred Valley of the Incas, Machu Picchu, Choquequirao Trek, Laguna Humantay, and much more.

We are a responsible and experienced tourist company with a fun, knowledgeable, and professional team that will make your Cusco journey unforgettable.

TERMS & CONDITIONS

By booking or participating in a tour and any related products or services (a “Tour”) with Machu Picchu Reservations (“MPR” or the “Tour Operator”), you (“you”) agree to these Terms & Conditions (the “Terms”).

RESERVATIONS

Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.

You will pay a deposit which is completely non-refundable in any situation. There are no exceptions.

You will be required to show the original passport (not a copy) that you booked with, at the checkpoint to enter the Inca Trail, Machu Picchu If you originally booked with an old passport and then renewed your passport, you must also bring your expired passport along with your new, valid passport to permit entry or they will refuse your entrance to the trail and Machu Picchu.

The only acceptable ID to receive a Student Discount is your University Card with a clear expiration date that must be the same year as a trek. IDs with expiry dates the following year, even though clearly valid, will not be accepted by the Peruvian government. You must submit a copy of this card at the time of booking.

CANCELLATIONS

Cancellations: Your deposit is 100% non-refundable. If you need to cancel for any reason, as you approach your tour start date, there may be additional cost due. There are absolutely no exceptions (we do not accept medical notes of any kind) as our out of pocket expenses are non-refundable to us.

ONCE BOOKED, DEPOSITS ARE NON-REFUNDABLE. CHART BELOW OUTLINES WHAT FURTHER FEES WILL BE DUE.

Cancellation By                                                                                                  Terms

  • If you cancel within 6 weeks of your start date                                         60% your TOTAL TOUR COST is DUE
  • If you cancel within 2 weeks of your start date                                         80% your TOTAL TOUR COST is DUE
  • Within the week of your trek (7 days)                                                         100% your TOTAL TOUR COST is DUE

INCA TRAIL TOURS
PERMITS: Permits for the Inca Trail are in your name and can not be transferred to anyone else under any circumstances. Change of dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. The deposit will be forfeited. Please note that this is a regulation of the Peruvian government and not MPR (or any agency).
In extreme cases when the “Inca Trail to Machu Picchu” is declared closed for safety reasons, MPR will replace your trek with an alternative trek.
Those who booked PERMITS with a Student ID must bring that ID with them on the trek. If they fail to show this card to the Park Rangers, they will not be allowed entry onto the trail.

MEDICAL INFORMATION

  • You must advise MPR of any medical problems or allergies you may have. You need to be in good physical health, and if your health is questionable, then you should consult a doctor. If you are over the age of 70 years old, then you will need to present us with a current good health medical certificate.
  • You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level, and medical requirements.
  • MPR reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where the Tour Operator determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
  • Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry pregnant women over 24 weeks. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
  • It is strongly encouraged to purchase Travel Insurance to protect you in case of a medical emergency or any tour cancellations.

TOURS AND TREKS

  • All balances need to be paid in either cash, Visa debit credit card or PayPal (in full) prior to the briefing which will be held the night before your tour. Visa incurs a 6% service fee and if you need to use another card, it must be through PayPal which incurs a 5.5 % service fee.
  • You must advise your guide if you wish to leave the group or the camping area for independent walks or sightseeing. If you are experiencing any problems with the services of the guide or tour, please advise the guide in that moment, so that he can resolve any problems.
  • All Adventure Treks include transportation to Cusco. The return train route depends on train availability.
  • If you become ill or injured on the trail and are unable to continue, a porter will be provided to accompany you back to an area with emergency assistance capabilities. Helicopter air lifts and medical assistance are at the expense of the trekker. If you are unable to complete the tour due to illness, we will assist you in meeting your group at Machu Picchu to recommence your tour at that point. There will be no refund of the original payment. However, we will prepare a document to certify illness which can be presented for your travel insurance.
  • MPR will take all reasonable care in providing to our clients avoidance of accident, illness, and loss of personal property, and will only employ suitably qualified staff. We accept responsibility for the actions of our own employees. MPR cannot, however, be responsible for any action of third parties. You are totally responsible for your own personal property and rented equipment.
  • MPR does not take responsibility for unfavorable weather conditions, natural catastrophe, strikes, accidents, illness, injury, loss of personal ítems, etc. It is the client’s responsibility to carry insurance to cover these types of events. We reserve the right to modify or cancel the program due to any of the unforeseen conditions listed above.
  • MPR may modify your itinerary where reasonably required in its sole discretion.
  • Group tours might be as large as 16 participants. Groups are open to everyone no matter skill or age. By accepting a Group Tour you acknowledge that others might change the speed and timing of the tour.
  • All tours are done in English.
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CURATED JOURNEYS

Our travel designers create highly-personalized itineraries with your interests and style of travel in mind. Our network of carefully chosen partners allows us to offer exclusive access to many activities, ensuring a meaningful and safe travel experience, while our first-hand knowledge results in a wonderful journey made just for you.

AUTHENTIC EXPERIENCES

While the more popular destinations can be fun, we know that you are looking for something deeper. We immerse our travelers in local and culturally authentic experiences that are truly transformative and unforgettable, such as learning weaving techniques in a local community or sharing a home-cooked meal.

TRAVEL WITH INTEGRITY

As a local company, integrity means more than just recycling or hosting a chocolatada for Christmas. We strive to be truly socially and environmentally responsible, meaning that we are proactively carbon neutral, and we contribute to local economies, preserving local culture and heritage. With us, you can be sure of traveling with integrity.

Our Values

In our company we focus on our work to be ethical, sustainable, and responsible; our commitment is to develop unforgettable experiences for our passengers; besides being responsible with the environment and with our team of professionals who collaborate with us.

Liability

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Our Certifications

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DIRCETUR CERTIFICATION

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DIRCETUR CERTIFICATION

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